BPO Job In West Bengal Kolkata Limited Time Apply Now By JDO

Job No. 1

Mega Hiring : Technical Support : L1 : Graduates

Outpace Consulting Services
Kolkata, West Bengal

₹2,50,000 – ₹6,00,000 a year

Job details

Salary

₹2,50,000 – ₹6,00,000 a year

Job Type
Full-time
Regular / Permanent

Full Job Description

Job Description

We Are Hiring For Service Desk Role With Leading IT Company. (Immediate Joining to 30 Days)


Job Location :
 Kolkata

Sal : 2.50 to 6.00 LPA

Please Call : Delilah @ +91-XXXXXXXXXX, Shreya @ 8698989517, Alisha @ 8530888845

 

Language: Proficient in English (Read + Write + Speak )


Role purpose
:

Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , web, chat and Service Requests


Roles and Responsibilities

  • Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD
  • Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User
  • Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution
  • Routes the enquiries to Resolver Groups as appropriate
  • Re-routes misdirected calls
  • Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures
  • Provides status and updates on tickets to authorized users
  • Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction
  • Makes recommendations for updates to the KB database
  • Adherence to policies and procedures, closure of open calls after resolution.


Desired Candidate Profile

 

  • 1-6 Yrs of experience in Service Desk/International BPO/Technical Support
  • Able to handle Calls, Emails, Chats & Web tickets and should be willing to work in 24*7 shift environment
  • Basic understanding of inter-relationship of software, hardware and communications Hardware trouble shooting skills Printer and Network issues
  • Experience in PC Hardware configuration
  • Experience supporting LANs, PC operating systems and desktop software
  • Experience using a variety of PC software including Microsoft Office Suite,
  • Knowledge and understanding of end user requirements
  • Strong customer service orientation Self-Starter
  • Good listening skills & Ability to analyze and solve technical problems
  • Strong problem analysis, resolution, and writing skills
  • Good interpersonal and communication skills Analytical skills excellent spoken and written communication skills

Mandatory Language Skill: Prior SD experience and excellent English speaking skills

 

Key Skills

IT Service Desk

Application Software

Windows OS

OS

L1

Laptop Support

L2

DNS

Windows

Troubleshooting

ITIL

DHCP

Active Directory

MAC

Operating Systems

Outlook Configuration

LAN Configuration

Desktop Support

ITIL Framework

Technical Helpdesk

Service Desk

Incident Management

Skills highlighted with ‘‘ are preferred keyskills

Education
UG:

Any Graduate

Company Profile

Outpace Consulting Services Private Limited
Leading it company
Company Info

View Contact Details

+
Salary:

2,50,000 – 6,00,000 P.A.

Industry:

BPO / Call Centre

Functional Area:

Customer Success, Service & Operations

Role Category:

Voice / Blended

Role:

Technical Support – Voice / Blended

Employment Type:

Full Time, Permanent

Job No. 2

Telesales Intern

TIES
Kolkata, West Bengal

₹2,50,000 – ₹6,00,000 a year

Job details

Benefits & Perks
Work from home
Job Type
Full-time
Internship
Remote

Qualifications

  • Higher Secondary(12th Pass) (Preferred)

Benefits

Pulled from the full job description
Work from home

Full Job Description

Position – Telesales intern
Duration – 6 months
Job type – Full time, Work from Home (Computer or Laptop required)
Experience – Fresher
Qualification – Any graduate
Stipend – 5000/month

Role and responsibilities:

1) Should be able to handle the job portal
2) Shortlist the candidate as per the requirement of customer
3) Schedule interview and the complete follow up of the interview
4) Maintain the contact with customer on phone call and mail
5) Connect 50 new customer via call and mail
6) Follow up of the customer for given requirement

Job Types: Full-time, Internship
Contract length: 6 months

Schedule:

  • Day shift

Application Question(s):

  • Do you have Laptop or Computer?

Education:

  • Higher Secondary(12th Pass) (Preferred)

Speak with the employer
+91-XXXXXXXXXX

Job No. 3

Call Center Operator

Precision Development
Bengaluru, Karnataka

₹9,000 – ₹13,000 a month

Job details

Salary

₹9,000 – ₹13,000 a month

Job Type
Full-time
Contractual / Temporary

Qualifications

  • Bachelor’s (Required)

  • Telecommunication: 1 year (Required)

  • total work: 1 year (Required)

  • Tamil (Required)

  • English (Required)

Full Job Description

Position: Call Centre Operator

Location: Bangalore, Karnataka

Start Date (earliest): Immediately

Education: Bachelor’s degree

Organization: Precision Development

Language requirement: Telugu, English

Project Information:

Coffee Board and Precision Development (PxD) are providing PxD’s flagship two-way IVR (interactive voice response) service to provide mobile phone-based advice to coffee growers in Karnataka.

PxD has a mission to support smallholder farmers in developing countries by providing customized agricultural information and services that increase productivity, profitability, and environmental sustainability. PxD is pioneering a model for agricultural extension: delivering farmers personalized agricultural advice via their mobile phones. PxD implements this model in collaboration with partner organizations and gathers evidence on its impact. PxD aims to improve the lives of 100 million farmers in developing countries with its services. A key element of our approach is helping partners with wide reach such as governments, contract farming organizations, telecommunications firms, agribusiness, and NGOs to design, build, evaluate, and improve customized mobile phone-based agricultural advisory systems. These opportunities have allowed PxD to reach over 900,000 farmers globally by 2019, both with our own services and research efforts as well as through partnerships.

PxD operates in Odisha, Gujarat and West Bengal and is launching operations to cover Andhra Pradesh. PxD’s senior leadership team includes professors and global experts in technology and development with considerable combined experience in sub-Saharan Africa and India as well as deep expertise in data sciences and monitoring and evaluation.

Roles and Responsibilities:

  • Collecting farmer information remotely
  • Adhering to data quality guidelines by PxD
  • Compilation and submission of data when required
  • Any other related task as assigned

Desired Qualifications and Experience:

To fulfil their work requirements adequately, the candidate should meet the following requirements:

  • A Bachelor’s degree in any field is necessary.
  • Proficient communication skills in Telugu, English
  • Proficient in basic computer skills (Windows OS, MS Word), familiarity with ODK is a plus.
  • Detail-oriented and self-motivated.

PxD’s activities in India are implemented in partnership with Behaviour Change Advisory Services LLP

How to Apply:

Applicants should apply with the latest Curriculum Vitae. All applications will be acknowledged, however only short listed candidates will be contacted.

Job Types: Full-time, Contractual / Temporary
Contract length: 12 months

Salary: ₹9,000.00 – ₹13,000.00 per month

Schedule:

  • Day shift

Ability to commute/relocate:

  • Banglore, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Bachelor’s (Required)

Experience:

  • Telecommunication: 1 year (Required)
  • total work: 1 year (Required)

Language:

  • Tamil (Required)
  • English (Required)

Job No. 4

Tech Spprt Rep III

Johnson Controls

Pune, Maharashtra

₹9,000 – ₹13,000 a month

Job details

Job Type
Full-time

Full Job Description

Job Details

L1 Tech Support Specialist

What you will do

Duties and responsibilities

  • Provide technical and application support via phone and email as per the queues and customer needs
  • Understand the issue reported and ensure accurate resolution is provided to the customers, backed with complete documentation
  • Develop skills on analytical thinking and holistic problem solving of technical issues to troubleshoot real-time cases, including the correct use of knowledge-based articles
  • Contributes to SOPs, new procedures and updates as needed
  • Works closely with Level 2 Engineers/team to communicate and recreate customer issues (in lab) and solve complex problems to provide customers with an all-in-one support and solution experience
  • Adherence to specific day-to-day work instructions: case management in Salesforce, reporting, meeting the SLA’s and FCR (First Call Resolution) targets specified by the in-line Manager

How you will do it

Experience required

  • Technical experience(field) of 4-6 years in troubleshooting below:
    • Building management Systems (BMS)/Energy Management Systems(EMS) which includes Chillers, Chilled water systems, Air Handling Units (AHU), Roof Top Units(RTU), Variable Air Volume(VAV) and Fan Coil Units(FCU).
    • Communication protocol like BACnet, MODBUS etc
    • Hot Water system and Boilers
    • Understanding of wiring diagram is a must

Information Security Responsibilities

  • Adhere to JCI policies, guidelines and procedures pertaining to the protection of information assets.
  • Adhere to JCI product security standards and guidelines for secured software product development.
  • The software, licenses, shall be deployed and used only in accordance with JCI licensing agreements.
  • Unless provided in the applicable license, notice, or agreement, copyrighted software shall not be duplicated, except for backup and archival purposes.
  • Any software that is acquired illegally or does not have a valid license shall not be deployed or used. Copying of third party materials without an appropriate license is prohibited.
  • The employees, contractors or third-party personnel shall not copy, extract or reproduce in any way, copyrighted material from the Internet on information systems provided by organization, other than permitted by copyright law.
  • Implement appropriate physical and technical safeguards to protect the confidentiality, integrity and availability of information assets.
  • All employees, contractors and third parties shall be responsible to report all information security incidents, alerts, warnings and suspected vulnerabilities, in a timely manner, and share such information only with authorized personnel.

What we look for

Qualifications

B.E / B.Tech / M.Tech Mechanical Engineering

Knowledge, skills, and abilities required

  • Knowledge of Johnson Controls Metasys Building Management System would be preferable
  • Basic understanding of IT OT, cloud-based analytics tools/solutions is preferable
  • Knowledge of DDC controller is preferable
  • Good verbal and written communication skills (email writing skills)
  • Basic level of proficiency in Microsoft Office Excel and Outlook
  • Strong customer service know-how
  • Good interpersonal and problem-solving skills
  • Ability to work independently and / or in a team environment
  • Ability to work in shifts: all time zone in US (primarily 5.30pm to 2.30am IST.)
  • Salesforce CRM usage will be an added advantage

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Job No. 5

New Associate-IT Help desk

Accenture
Hyderabad, Telangana

₹9,000 – ₹13,000 a month

Job details

Job Type
Full-time

Full Job Description

Skill required: IT Help desk – Customer Service Technology Support
Designation: New Associate
Job Location: Hyderabad
Qualifications: Any Graduation
Years of Experience: 0-1 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA’s.

You will be working as a part of IT Help desk team assisting in application related technical issues. You will be responding to the incidents / issues reported by customer predominantly through voice Interaction and through email,web tickets & remote support.

This role is aligned to our Customer Service Technology Support team which works on providing technical assistance on the use of specific systems, software and infrastructure and in troubleshooting of technical problems.

What are we looking for?

We are looking for individuals who have the following skillset:
  • Strong analytical skills
  • Written and verbal communication

Roles and Responsibilities

  • In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines
  • Your primary interaction is within your team and your direct supervisor
  • You will be given detailed instructions on all tasks that need to be carried out, and the decisions that you make will impact your work
  • You will need to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholders
  • You will be working closely with project members to effectively deliver on the requirements
  • You will be an individual contributor as a part of a team with a predetermined focused scope of work.

Please note this role may require you to work in rotational shifts.

Any Graduation

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